Refund & Return Policy
Refund & Return Policy – Raumya
At Raumya, customer satisfaction is our priority. We ensure quality products, but if you are not satisfied, we offer a transparent return and refund process.
Eligibility for Returns
You may request a return if:
The product is damaged or defective
Incorrect product was delivered
Request is made within 3–5 days of delivery
Items must be unused, in original packaging, and with all tags intact.
Non-Returnable Items
Used or damaged products (not due to manufacturing defect)
Customized or personalized items
Items returned without original packaging
Return Process
Contact us via email or WhatsApp
Share order details and issue photos
Our team will review and approve the request
Arrange return pickup or guide you
Refund Policy
Refunds are processed after product inspection
Amount will be credited to original payment method
Processing time: 5–7 business days
Exchange Policy
We offer exchanges for defective or incorrect products only, subject to availability.
Shipping Charges
Return shipping may be borne by customer unless product is defective
Original shipping charges are non-refundable
Contact Us
📧 dadheech19@gmail.com
📞 +91 90249 54395